Hours of Operation/Duty Hours: Mon-Fri 7:00 a.m. – 5:00 p.m.
Closed: Federal Holidays & 3rd Thursday of each month
TIP: Airmen and dependents can receive a copy of their medical file once per year from Medical Records.
You can schedule your appointment on-line without waiting or going through phone trees at: www.tricareonline.com, or MiCare at www.relayhealth.com. You can also call them at: DSN- 632-5000 or +39 043-430-5000 (during duty hours).
You must have a valid, unexpired DoD identification card for all appointments.
You can contact your health care team anytime, day or night, by using MiCare at www.relayhealth.com or call us at: DSN 632-5000 AFTER duty hours this number will direct you to the Nurse Advice Line.
Pharmacy Hours: Mon-Fri 7:30 a.m. – 5:00 p.m.
Please call 0434-30-8165 to access the mandatory refill call-in line to process refills. Then you have the option of either picking up at the Script Center located on Area F in the BX/Commissary corridor or going directly to a pharmacy pick-up window. Refills called in before 7:30 a.m. will be ready for pick-up the same day after 11:00 a.m.
New Prescriptions from an On-Base Provider
Activate your prescriptions at the pharmacy kiosk and wait for your name to populate on the screen.
New Prescriptions from an Off-Base Provider
Prescriptions can be filled at a local Farmacia and reimbursement can be requested through the TRICARE office or online at www.tricare-overseas.com. This option is strongly recommended for medication given for acute issues (i.e. from the Emergency Room) to avoid treatment delays.
Pharm D Clinic
The Pharmacy offers acute care services for ailments such as cough/cold and allergies. Appointments may be scheduled through the appointment line or by visiting the Pharmacy consultation window during normal Pharmacy hours.
Clinical Services Available at the Pharmacy
Aviano Air Base does not have an Emergency Medical Care Department.
The official European Emergency number is 112. Call this number for emergency services in Italy. If a translator is needed call Command Post DSN: 314-632-3100 or Comm: +(39) 0434-30-3100.
Closest Emergency Care:
Pordenone Emergency Room & Hospital
Azienda Ospefaliera Santa Maria Degli Angelo
Via Monterale 24 Pordenone 33170
Coordinates: N45*58, 1053’, E012*39, 1204
In the Know-cchi: Pordenone Hospital
What to expect when you arrive:
Traveling Outside Aviano Area
If you are traveling away from Aviano and need emergency care, proceed to the nearest ER. If you are unsure where to go, contact International SOS +44 20-8762-8384 and they will assist.
After Duty Hours Care
If you get seen after duty hours in an Emergency Room, please send us a secure message using www.relayhealth.com or call the next available duty day at: DSN 632-5000 or 043-430-5000 to let us know what occurred and what follow-up you may need.
Dental Sick Call & Emergencies
True Dental Emergency: Dental Sick Call is available for immediate care of permanent tooth loss, oral bleeding, or mouth swelling on a daily basis. Dental Clinic Sick Call hours change daily, please call the clinic at 0434-30-5060 from
7:30 a.m. - 3:30 p.m. to coordinate the best time to come in for evaluation of severe tooth pain, chipped teeth, etc.
Dependent Dental Care
On-base: All dependent (adult and pediatric) dental care at the Aviano Dental Clinic is on a priority of care basis. The priority of care goes from dental emergencies, class 3 members, active duty members, dependents, retirees, and finally pay patients. Many dependents see local dentists as we cannot accommodate all dependents at all times due to the flux of mission essential treatment needs for our active duty population.
It is advised to enroll and keep your family in TRICARE Dental Insurance to ensure your family has access to care when they need it.
Call the Aviano Dental Clinic for availability. Please be aware that there is only one pediatric dentist at the clinic. Also, patients under 18 years old must be accompanied by an adult. Additionally, children cannot be left unattended during an appointment for the parent or during an appointment for another child in the family. It is recommended to obtain childcare coverage during appointments for parents.
No referral is needed to use TRICARE insurance for dental treatment. Contact the dental clinic for TRICARE Dental providers in your area.
Orthodontic treatment at the Dental Clinic is available on a limited basis for active duty and dependent children. It is determined by severity of need. Active duty and children arriving to Aviano with orthodontic appliances or braces are not guaranteed on-base treatment. There are local providers available who are able to complete routine cases. To locate an orthodontist off-base contact TRICARE Dental.
31 MDG Optometry Clinic
The Optometry Clinic provides routine eye exams for active duty dependents.
However, TRICARE does cover eye exams from qualified overseas optometrists with a primary care referral. If you require additional optometry services aside from those listed below, you may be referred off-base.
Bring the following to an eye exam:
|Optometry Services||Active Duty||Dependents|
|Routine Eye Exams||Yes||Yes|
Initial fittings are provided for flyers only on the Air Crew Contact Lens Program. If not on the program you must be seen off-base.
Reason: TRICARE does not cover contact lenses exams; contacts are regarded as cosmetic.
Refractive Eye Surgery
Only active duty can apply.
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