Upon Arrival

There is a Military Community Liaison Office managed by Vicenza Army Base that can provide support to all service members arriving into the Venice Macro Polo airport. To reach them:

• Go through the customs doors, turn right, and walk 75 feet. Look for a sign on the floor that says, “USA DoD Personnel”.
• Military Community Liaison Office is on the right.
• The Airport Liaison can direct you to Aviano Patriot Shuttle Services, telephones, and more.
• They are open Monday to Friday from 8:30 a.m. - 6:00 p.m. and on weekends from 8:30 a.m. - 3:00 p.m.

Reservations must be booked at least 2 business days in advance at: https://31fssmarketplace.com/products/shuttle-service. A late fee will be assessed for any reservation made less than 2 business days in advance.

• Notify ITT ASAP of any changes to travel plans via email: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone: 011+39 043-430-3107
• Visa, MasterCard, American Express and GTC can be used for payment; GTC is reimbursable on travel voucher
• It takes approximately 45 minutes to go through customs, schedule shuttle accordingly
• Pets: Allow an additional 1 hour minimum to clear customs, schedule shuttle accordingly
• 24/7 service available
• NOTE: The ITT Patriot Shuttle can transport to on or off base destinations.

A1 Aviano Tax: +39 328-365-5788
Gant Agostino: +39 338-567-7910
Pordenone Taxi: +39 0434-520240 or 0434-521469

Note: any pet transportation fees incurred are non-reimbursable. The Patriot Shuttle does not charge any additional fees for your pet.

Keep your receipts!

Upon arriving to Aviano, you may need or choose to rent a vehicle. This will help when looking for homes, settling in, or exploring the area while you wait for your car to arrive. Below are a list of car rental places to get you started. They are not endorsed or affiliated with Aviano Air Base. You will need a current driver’s license and an international driver’s license. On-Base Rental

• Europcar: +39 0434-66-8719 [Area F BX]

Aviano Rental

• Economy Rental: +39 0434-66-1155
• Miotti SRL: +39 0434-66-1362

Pordenone Rental

• Avis: +39 0434-21925
• Hertz: +39 0434-52-0200

Venice Marco Polo Airport Rental

• Autoeuropa: +39 041-541-6638
• Avis: +39 041-547-5030
• Europcar Italia: +39 041-547-5654
• Hertz: +39 041-541-6075
• Locauto Rent: +39 041-541-6737
• Maggiore: +39 041-541-5040
• Sixt: +39 041-541-5570

All overseas locations require members to be prepared in the event of an emergency situation. All military members with dependents and/or pets and all US civilians assigned to Aviano are required to maintain a NEO binder and a 72-hr kit in the event that Noncombatants are evacuated from the base. Upon in-processing with your unit, you will receive more information from your Unit NEO Warden.

1. All military and self-sponsored civilians must attend the Wyvern Welcome (Base Newcomers Orientation and In-Processing); Spouses are highly encouraged to attend.
   Contact A&FRC for the location due to COVID-19 restrictions. CIV 0434-30-5407 DSN 632-5407
2. Benvenuti (Welcome) Tour
3. For in-processing/ requirements/ documents please click here: https://usaf.dps.mil/sites/Aviano/31MSG/31FSS/Shared%20Documents/Forms/AllItems.aspx?id=%2Fsites%2FAviano%2F31MSG%2F31FSS%2FShared%20Documents%2FNewcomers&p=true

Handouts Available:

• A&FRC Newcomer’s Worksheet
• Codice Fiscale
• 31 FW Mission/Vision
• Pass & Registration
• Soggiorno
• TRICARE Enrollment Information
• Housing
• Individual Protective Equipment (IPE)

Benvenuti

Find us on Facebook at: Aviano AB EFMP FS. Our FB is a is closed group, you will need to request an invitation to join and may be asked questions before being permitted to join.

Members are responsible for filing their PCS travel voucher in E-Finance:

E-Finance Link

• Dislocation Allowance (DLA)
  DLA covers part of the cost of moving. DLA is based on rank/dependency status and if dependents relocate.
• Temporary Lodging Expense (TLE)
  TLE reimburses up to 5 days of CONUS Permanent Duty Station government lodging & meals during a PCS. Non-availability statement required if lodged off base. Receipt required.
• Reimbursable Expenses
  Reimbursable expenses may include flights, mileage and tolls to airport or to ship POV, or approved excess baggage fees. Keep receipts! Expenses associated with rental cars or pet travel are not reimbursable. Personally procured move expenses can be claimed with TMO.
• Temporary Lodging Allowance (TLA)
  TLA reimburses Airmen for OCONUS government lodging and meals during a PCS. Non-availability statement required if staying off base. TLA is a reimbursed through military pay.

If your family needs financial assistance to help pay for travel expenses before you are reimbursed, check out these options:

Government Travel Card (GTC)

• All Airmen on official government travel will be issued a GTC for permissible expenses while on official travel orders. GTCs may not be used while on leave status.
• Unpaid GTC bills charge a $29 late payment fee after it becomes 60 days delinquent. Unpaid GTC bills can impact an Airman’s personal credit score. Consult the unit’s Agency Program Coordinator for details and to be placed in Mission Critical Status prior to departure.

Base Pay Advance

• One month base pay can be advanced less deductions 30 days prior to departure or 60 days after arrival.
• Review all options before taking a PCS pay advance. This must be paid back within 12 months. Certain situations require CC signature. Contact the Finance office for more information.

DoD members are authorized Temporary Lodging Allowance (TLA) upon arrival and can submit paperwork for every 15 nights of lodging to be reimbursed for meal and/or lodging costs.

• How to get TLA Reimbursement: Military Members Only
  Member must file for TLA reimbursement in 15 day increments. To do so provide the Housing Office with copies of the following items:

  • Copy of the hotel PAID RECEIPT showing charges for 15 days.
  • If residing with a friend you can only claim “meals only”, meal receipts are NOT required.
  • Copy of PCS orders and amendments.
  • If staying off Base, copy of non-availability statement issued by 31FSS/SVML (Lodging)
  • Quarters Visited form found in the “Searching for Home” packet provided by the Housing office.
• How to get TQSA Reimbursement: Civilian Employees Only
  Member must file for Temporary Quarter Subsidy Allowance (TQSA) reimbursement in 30 day increments.

  • Contact Civilian Personnel Office, they will meet with you one-on-one to complete TQSA processing. Phone: +39-0434-30-7291 or DSN: 314-632-7291
  • You are authorized TQSA for up to 90 days for temporary quarters
  • This includes meals and laundry/dry-cleaning expenses
  • You need to extend your lodging reservations every 30 days. Don’t do this on the 30th day as you will be getting a “checkout” notice on that day. Plan in advance.

• Rates and Allowances
• Virtual Finance (Pay calculators)

1. To enter Italy: Requires no-fee passport with Italian Missione Visa
2. To stay in Italy: Codice Fiscale and Soggiorno (both issued after arrival)

• It is absolutely essential that prior to leaving your current assignment each sponsored dependent must have the mandatory required no-fee official passport that contains an Italian Missione Visa.
• If the passport agent at your losing base gives you any different guidance, it is in error and they must refer to the DoD Foreign Clearance Guide.
• DoD members and dependents cannot get a visa in Italy.
• Without a visa, you cannot get a Soggiorno.
• Without a Soggiorno, you cannot stay longer than 90 days.
• Without a no-fee passport and visa, dependents must fly home at their expense to obtain them.

How do you get one?

DoD members will receive a Codice Fiscale application at Wyvern Welcome for themselves and their sponsored dependents.

Bring copy of ID cards, no-fee passports, and fill out the form. Housing will collect completed applications/forms during Wyvern Welcome Housing Briefing, and will delivery to the Italian Government issuing Agency. Codice Fiscale will be ready for pick up the following week on Friday afternoon at Housing Office.

What is the application process?

At the Wyvern Welcome, representatives from the Soggiorno Office will provide a application and instructions for filling it out correctly. They will walk you through the process one-on-one during walk-ins during normal business hours.

What documents are needed?

• Completed Application
• All Passports with Valid Visa
• Codice Fiscale (18+ years old only)
• Copy Of Orders With Dependent(S) Listed
• All Applicants Must Be Present To Take Pictures

• Step 1
  Immediately after picking up your Codice Fiscale from the Housing Office, bring in the documents listed above to the Soggiorno Office; an appointment isn’t required. Once all documents are received, you will get an appointment for the next available Thursday, to meet with the Questura (Polizia member). Everyone applying must be present.
• Step 2
  At the Questura appointment you will have a face-to-face interview with the Questura and will be issued a receipt with a pick up date. Everyone applying must be present.
• Step 3
  The Soggiorno will be available approximately 4 weeks after your Thursday appointment. The pick-up date will be announced on the day of your appointment and will also be written on the back of your receipt.

• Priority 1: Child Development Center (CDC) and School Age Program (SAP) employees. Single & dual-military families (military married to military) and Reservists on active duty (with a family status single parent/dual-military).
• Priority 2: Single and dual-military or Command Sponsored DoD civilians with a full-time working non-military spouse (working 20 hours per week or is a full-time student).
• Priority 3: Families with an unemployed spouse.

This Air Force Aid Program offers Air Force families up to 20 hours free child care per child (on a space available basis) within 60 days of

• Early reservations: Highly recommended as these slots fill up quickly. Reservations may be made up to 4 weeks in advance by the parent or sponsor of incoming personnel.
• Voucher required: To receive the care for FREE, a PCS child care voucher must be obtained from the Airman and Family Readiness Center then provided to Youth Programs.

Enrollment Packet
Inbound DoD members must visit the Registrar’s Office to complete the school registration process. Before you go, print and complete the registration forms for the DoDEA High School, the Middle School, and/or the Elementary School.

Other Required Documents

• ID
• PCS Orders with family members names listed
• Children’s birth certificates [kindergarten & 1st grade only]
• Children’s passports [high school students only]
• Immunization records [Current flu shot]
• Copy of previous school records
• Copy of standardized test scores
• DoDEA-620 Student Registration Form
• F4 ESL Forms
• DoDEA-700 & 700A Consent Form
• DoDEA Form 1002 Request for Student School Records
• DoDEA 2942.0-M-F1 Student Health Form
• School Transportation Form

If applicable:

• Copy of Individual Education Plan (IEP) & 504 Plan
• Sports physical for athletic activities (6th-12th only)

Your Aviano DoDEA school will accept registration packet(s) prior to arriving to Italy via email. DO NOT send passport/birth certificates over email. Parents must hand carry orders, birth certificates, and other applicable documents into school registrar office. More information: http://www.dodea.edu/Europe/south

Obtain copies of immunization records from outbound base micare.com or at the KIOSK in the 31 MDG immunization clinic.

Sure Start is a full day preschool program that serves military children and families living overseas. More information: Aviano DoDEA Sure Start

Contact

School Liasons can help with:

• School Enrollment Assistance: Connect with your School Liaison before and after you move.
• Link between Schools, Families, & Command: School Liaisons are subject matter resource experts for grades K-12 and can help address educational issues and needs.
• Homeschool Support: School Liaisons provide homeschooled families with information regarding federal and local policies along with educational opportunities.
• Italian School Support: School Liaisons help families navigate the Italian school system.

School Liaisons can also provide families with educational resources such as:

• EFMP and developmental intervention resources
• Child & Youth Behavioral Program led by MFLCs
• Elementary and Adolescent Support Counselors

A list of local Italian Schools can be found here: Italian Local Schools

Registering in Italian Schools

• You are highly encouraged to contact the Aviano School Liaison for assistance in enrolling your child into Italian School
• Italian public school requires registration at the district office
• Italian private school registration is completed at the school

Types of Italian Schools

• Nido (Infants & Toddlers)
• Scuola/Asilo Materna (Preschool & Kindergarten)
• Scuola Elementare (Elementary)
• Scuola Media (Middle school)

Italian Preschool (Asilo)

• Many parents send their 3 to 5 year olds to off-installation preschools called Asilos.
• Asilos are low cost and your little one will pick up Italian quickly.
• Asilos are residency based. Once you secure a home, you may enroll.
• Please contact the Aviano SL to get a list of Asilos available in your area.
• Scuola Superiore (High school)

Italian Public + Private Care and Education Guide

Italian Public + Private Care and Education Guide

There is an Aviano homeschooling group led by military spouses. This group offers local resources, support, meet ups, and more. Contact the School Liaison for more information.

Hours of Operation:
Monday - Wednesday: 8 a.m. - 4 p.m.
Thursday: Closed (for Army training)
Friday: 8 a.m. - 3:30 p.m.
Closed: Daily from Noon - 1 p.m. for lunch, Weekends, Holidays, and the Last Business Day of the Month for Inventory.

Congratulations on your new puppy or kitten!

Now, how to provide the best life for your new family member to help decrease the chances the little one will get sick:

CLICK HERE for New Puppy/Kitten Exam Information

As the weather warms up and you head outdoors, you may want to bring your pets along. They are a part of the family, right? People have procedures to follow when traveling overseas, and your pets have some too. Italy and the EU have special rules regarding ownership and transportation of pets, many that are stricter than in the US. These rules are in place to keep your pets safe.

According to Italian Law 20/2012 and Italian Highway Code, Article 169: It is forbidden to transport an animal in any way that could be an impediment or danger to driving. Animals are to be kept in a special cage/container or in the rear compartment to the driver's seat specially divided by a net or other similar suitable means.

Three main ways to transport a pet in a car that will not impede the driver:

1. Hard Kennel
2. Safety Belt – harness that attaches to the seat belt
3. Dividing Net – separates your pet from the driver

This law applies to driving both off and on base. If you need to bring your pet onto base for a veterinary appointment, your pet must be restrained. The Italian and US Security Forces are authorized to stop motorists from entering base if animals are not secured properly. If found in violation, the Carabinieri can fine you up to 300 euros.

Also remember when walking a dog in a public area, make sure that large dogs are walked only by individuals older than 18 years old and the dog must be kept on a leash shorter than 5 feet in length. The owner must also have a muzzle with them and have a way to collect and dispose of the dog’s feces.

Read more about the rules for owning and traveling with your pet at:

https://www.aviano.af.mil/News/Articles/News-Display/Article/973796/protect-your-pup-learn-the-italian-dog-laws/

https://www.6sicuro.it/codice-della-strada/trasportare-un-cane

• Refer Pet Ownership AFI 48-101
• Refer to Disease Control AFI 48-105

• The Aviano VTF is not an emergency clinic and does not provide after-hours care.
• In order to receive timely after-hours emergency care, view local emergency clinics.

• An EU pet passport is necessary for travel within the EU and to PCS.
• You can get a passport at any time during your stay in Italy.
• Click the button below for more information on obtaining a pet passport.

On Base Military Auto Source (MAS) Dealership Lemon Lot: Located at the back of the commissary parking lot. These cars are sold by service DoD members who are many times PCSing. Online Resource VarageSale.com – Used cars, many sold by service DoD members. Off Base There are several options surrounding the installation. Pentagon Car Sales, Economy Rental, Mercedes, Patriot Motors, DM Cars, and Rosco’s to name a few.

AFI driver’s licenses are only valid in Italy. So if you plan to travel outside of Italy, you’ll need an International Driving Permit and the U.S. Department of State authorizes only two agencies to issue them:

Age Requirements: Be 18 years of age or older with a valid driver’s license.

AFI Study Material: Obtain study guide & other information relevant to driving in Italy and Apply for AFI License with the Pass and Registration SharePoint site and Aviano Mobile App.

Complete online test:

• Test contains 100 questions and is accessible by government/home computer or mobile phone at this link: Study material and test
• Can only miss 10 questions; once test is completed, review missed questions to obtain your score
  • 1st Failure – minimum of 24 hours wait
  • 2nd Failure – minimum of 14 day wait
  • 3rd Failure – minimum of 60 day wait Submit application online: Aviano Motor Vehicle Registration Office

Submit application online:

• Aviano Motor Vehicle Registration Office

1. Cash
   • Enter Autostrada [Highway]: Push red button. Take ticket.
   • Exit Autostrada: Insert ticket. Place required change in bucket or insert bills [Euros only]. The gate will lift.
2. Card: Debit, Credit, or Via Card [Pre-paid toll card]
   • Same process as above, but with card.
   • Buy Via Cards at Punto Blu points, tobacco shops, toll booth operators, Autogrills, or highway gas stations.
   • NOTE: Chip cards present the fewest issues at booths.
3. Telepass: Device attaches to window and debits your account when you drive through a Telepass lane.
   • Enter Autostrada: Camera scans window device.
   • Exit Autostrada: Camera scans window device. When the camera validates device and the light is green, you can go.

Go to http://www.telepass.com/ to create an account. Toll fees are automatically debited from your account. Fees may apply.

NOTE: Tolls are commonly used here in Italy on the Autostrada. It is recommended you always carry euro as payment. Sometimes the card readers don’t work in the machines. There is an option on the machine to change the language as well.

US vs. EU specifications
There is a difference between U.S. and Euro specifications. It is highly advised you research this thoroughly before making a purchase. Euro spec vehicles less than 25 years old cannot be shipped back to the US due to US Customs and Border Protection regulations.

On Base

1. Military Auto Source (MAS) Dealership
2. Lemon Lot: Located at the back of the commissary parking lot. These cars are sold by service DoD members who are many times PCSing.

Online Resource
VarageSale.com – Used cars, many sold by service DoD members.

Off Base
There are several options surrounding the installation. Pentagon Car Sales, Economy Rental, Mercedes, Patriot Motors, DM Cars, and Rosco’s to name a few.

Upon arriving to Aviano, you may need or choose to rent a vehicle. This will help when looking for homes, settling in, or exploring the area while you wait for your car to arrive. Below are a list of car rental places to get you started. They are not endorsed or affiliated with Aviano Air Base. You will need a current driver’s license and an international driver’s license.

On-Base Rental

• Europcar: +39 0434-66-8719 (Area F BX)

Aviano Rental

• Economy Rental: +39 0434-66-1155
• Miotti SRL: +39 0434-66-1362

Pordenone Rental

• Avis: +39 0434-21-925
• Hertz: +39 0434-52-0200

Venice Marco Polo Airport Rental

• Autoeuropa: +39 041-541-6638
• Avis: +39 041-547-5030
• Europcar Italia: +39 041-547-5654
• Hertz: +39 041-541-6075
• Locauto Rent: +39 041-541-6737
• Maggiore: +39 041-541-5040
• Sixt: +39 041-541-5570

You are only allowed to have maximum of three vehicles registered at one time, as well as three per tour. If you ship, salvage, or sell, one of the vehicles and plan on buying another vehicle after already meeting the three vehicles per tour, please call Pass and Registration a minimum one day prior to request a vehicle unlock. The request is sent to Naples, the central MVRO headquarters which can take up to a day to complete the request.

If you have a motorcycle shipped here via TMO, you will not be allowed to pick up the vehicle from TMO until the vehicle is registered. In order for your motorcycle to be registered you will need to visit AMVRO with your vehicle title or previous registration, insurance, and your T-1 (customs form) from TMO inbound. If you have three vehicles already registered TMO WILL NOT deliver the motorcycle with your household goods. If that happens, the two options available to you in order to have your motorcycle delivered are to either sell one of your previous registered vehicles, or pay an importation fee. If you decide to pay the importation fee, the fee is 33% of the vehicle's worth plus 22% sales tax. The vehicle must be stored in your garage or a storage facility at your own expense for the duration of your tour in Italy. The Motorcycle will not be allowed to be driven or registered during the rest of your tour. Once you are ready to PCS, you will be able to ship your motorcycle through household goods after TMO has verified your vehicle was never registered in the AFI system. In all other cases for motorcycle registrations, please make contact with your Unit Motorcycle Representative first. It is highly recommended before purchasing a motorcycle you ensure you meet your state’s requirements. This will save you time and money.

1. Vehicle Processing Center (VPC) Email
   Once you’re notified by email that your vehicle has arrived establish your insurance policy and contact AMVRO. You will need to complete a customs declaration(302 form) form to receive your vehicle. Your 302 customs form will be sent to customs along with all associated vehicles. You will receive a notification of coverplate assignment which allows you to pick up the vehicle. Contact AMVRO at: 0434 30 4858 Contact VPC at: 0434 65 1106
2. Establish Insurance Policies
   • You will need to cover your vehicle with a European coverage plan. There are 2 options available: USAA and GEICO.
   • USAA will need: 1) Sponsor’s name 2) VIN, Year, Make, Model of vehicle
   • GEICO-Clements (website). You will need your Codice Fiscale
3. Power of Attorney (POA)
   A POA is required when sponsor is not present. You may obtain a POA at your local legal office.
4. Complete registration application/Schedule your appointment
   Complete online application located on the 31 SFS Pass and Registration SharePoint utilizing CAC. In lieu of a SharePoint appointment, you may walk-in to complete the paper application.
   • Proof of insurance is needed at the time the application is being filled out
   • If you would like to register your vehicle as your primary vehicle, and the primary vehicle spot is already filled, the primary vehicle must be transferred to the secondary vehicle. Vehicle swap requirements
   • Applications will take 24 to 48 hours to process
   • You will receive an email or phone call when your application is complete and can return to Pass and Registration to pick up your new vehicle registration and plates
5. Fee
   Bring 5 Euro for the initial registration fee when picking up vehicle registration and to cover plate fee. (Must be exact change)
6. Vehicle Pickup/License Plate Installation
   Return to the VPC to install cover plates and pick-up vehicle
7. Vehicle Safety Inspection
   Once you have received your vehicle immediately obtain a vehicle safety inspection. This is conducted at 31st LRS POV Inspection Tent located behind the commissary inside of a green tent, on the same road as Outdoor Recreation. Regardless the status of the vehicle, ALL VEHICLES WILL RECEIVE AN INITIAL SAFETY INSPECTIONS. Vehicles 6 years or older require a safety inspection annually.
8. Vehicle registration & gas card
   Return to Pass and Registration to submit your safety inspection form and pick-up Gas Card.
9. NATO Forces Fuel Card
   Take your fuel card authorization to the Area F AAFES BX customer service area. You will recieve NATO Forces Fuel Card in order to purchase tax-free fuel in the local economy which can save you 40% at the pumps.

Automotive fuel (gasoline and diesel) is made available to Department of Defense (DoD) and NATO personnel in Italy on a tax-free basis at comparable rates to those in the U.S. The NATO Forces Fuel Card will provide more convenience to all personnel in Italy and will also help to eliminate fraud.

The card can only be utilized at ENI/AGIP gas stations in Italy and a list of all authorized gas stations can be found at www.stationfinder.eni.com

Monthly fuel rations for DoD and NATO personnel depend on the primary registered vehicle's engine size, engine base horsepower and fuel requirement. Your monthly tax-free fuel authorization ranges from 100 liters to 400 liters max for automobiles while rations for motorcycles may not exceed 200 liters. Consumption beyond the authorized ration or for an authorized fuel type will result in an automatic charge to the fuel card for the full product rate with all taxes included.

For more information, visit the NATO Force Fuel Card website at: bit.ly/NATOFuel

There are no gas stations on military installations in Italy. Fuel/oil purchased with the NATO Forces Fuel Card exclude Italian taxes. NATO Forces Fuel Card is authorized for only one primary registered vehicle. The number of liters you are able to purchase each month depends on your vehicle’s engine size. It is recommended register your vehicle with largest engine as your primary.

NATO Forces Fuel Cards are accepted at only two Italian gas chains, AGIP and ENI. Cards are not valid outside of Italy.

Download the ENI App

Mon-Sat: Closed Noon – 2:30 p.m.
Sunday and Holidays: Autostrada gas stations are 24/7

Attendants are on duty every day during business hours.

Don’t buy fuel on the economy when you first get here!
If you are TDY with the primary duty location being Aviano and authorized per TDY order to drive a rental vehicle or if you have a rental while waiting for your vehicle to complete the registration process, you can recieve temporary ration letter. Take the letter to the BX customer service to receive a fuel card. Once your primary vehicle is registered you will be issued a permanent fuel card.

1. Fuel Card: A fuel card authorizes you to buy a certain number of tax-free liters of fuel each month based on your primary vehicle’s engine size. After completing vehicle registration, you’ll receive a green gas card from Pass and Registration. Take your gas card to Customer Service at the BX to sign up for the NATO Forces Fuel Card. They will have you fill out an application on site.
2. AGIP/ENI Gas Stations: NATO Forces Fuel Cards only accepted at AGIP and ENI stations.
3. Click NATO Forces Fuel Card to learn more about the program.
4. Download and Print the Glove Box Companion with Italian and English fueling translations.

There are full service attendants at most gas stations. Just tell them how many liters you want, hand them your Fuel Card, enter the PIN, and you’re done! You can always pump your own gas as well.

During Wyvern Welcome, you will receive a ration card for liquor and tobacco. Once you get your card, you can purchase these items on-base at the BX Exchange. You can buy any of these off-base without a ration card. You may contact your squadron’s CSS for additional information regarding ration card distribution.

Hours of Operation/Duty Hours: Mon-Fri 7:00 a.m. – 5:00 p.m.
Closed: Federal Holidays & 3rd Thursday of each month

• Conducted every Wednesday at in-processing briefing
• To ensure active duty member and family are enrolled in TRICARE to receive healthcare in Italy:
• Airmen will need a copy of PCS orders to complete TRICARE enrollment forms during in-processing.
• Submit all medical and dental records to the Medical Records desk on the ground floor of the Health Clinic.
• If you miss the weekly in-processing briefing, just call them or go the clinic in Area 1 and they will assist you.

You can schedule your appointment on-line without waiting or going through phone trees at: www.tricareonline.com, or MiCare at www.relayhealth.com. You can also call them at: DSN- 632-5000 or +39 043-430-5000 (during duty hours).

You can view your results by visiting www.tricareonline.com, by using MiCare/Relay Health www.relayhealth.com or calling DSN 632-5000 or 043-430-5000 during duty hours.

You can contact your health care team anytime, day or night, by using MiCare at www.relayhealth.com or call us at: DSN 632-5000 AFTER duty hours this number will direct you to the Nurse Advice Line.

OB care/services will be provided by the host-nation facilities listed

• 31 MDG OB/TRICARE briefings are hosted 2nd & 4th Tuesday each month
• Sign up with your Primary Care Management Team or the OB/GYN clinic

IMPORTANT NOTE: Referrals for OB care/services to the United States or Germany is not a reimbursable TRICARE benefit and will not be authorized. Members who choose this option will be responsible for all travel and medical expenses incurred.

The linked sites below are in Italian. Certain browsers such as Google Chrome may translate this for you. However, if you need to obtain information and are unable to translate, please contact the Med Clinic directly.

1. Pordenone Hospital
   Azienda Ospedaliera Santa Maria Degli Angeli
   Via Monterale 24, Pordenone 33170
   OFFERS:
   • English-speaking OB Providers & Midwives
   • Delivery from 32 weeks onwards
   • Neonatology Intensive Care Unit (NICU), capable of managing neonates 32 weeks and older
   • Lactation consultants/support
     
     
2. Policlinico San Giorgio Hospital
   Via Gemelli, 10 Pordenone 33170
   OFFERS:
   • English-speaking OB Providers & Midwives
   • Delivery from 34 weeks onwards
   • Lactation consultants/support
   • Does not have NICU capability

• On-site liaisons and interpreter services are available from Monday 7 a.m. – Saturday 7 a.m.
• To access interpreter service, call Command Post at DSN: 314-632-3100 or Comm: +(39) 0434-30-3100
• During weekend hours (Sat 7:00 a.m. – Mon 7:00 a.m.), International SOS will be available to meet our patients’ needs. To access services, beneficiaries can call collect, or ask to be called back. NOTE: This service MUST be activated by the beneficiary.
• TRICARE Overseas Program, Regional Call Center: Comm:+(44) 20-8762-8384
• Toll-free number from Italy: 800-915-994

A child born abroad to a U.S. citizen parent or parents may acquire U.S. citizenship at birth if certain statutory requirements are met. The child’s parents can apply for a Consular Report of Birth Abroad of a Citizen of the United States (CRBA) to document that the child is a U.S. citizen.

The Birth Registration is a mandatory appointment. You must schedule your appointment within 14 days of receiving your Italian birth certificates from the Town Hall. Please be advised appointments typically book out at least 2 weeks.

Appointments are on Monday and Tuesday ONLY. They will not be processed during walk-in hours. Parent(s) and baby are required to be present. No shows are reported to chain of command.

To make, change or cancel an appointment please email This email address is being protected from spambots. You need JavaScript enabled to view it. with your contact number and your sponsor's work e-mail address.

For additional information: https://www.31fss.com/passport-office

Living off-base in the Italian community has it rewards and challenges. There are several steps to complete the housing process to include finding a house, signing a lease agreement, receiving your household goods and setting up utilities. Do not sign any agreement without the Housing Offices’ approval.

Create an account and search daily for private rental listings extensively vetted and approved by Housing on www.homes.mil.

Housing Briefing covering Community Housing Rental Information, Overseras Housing Allowance (OHA), and Temporary Lodging Allowances (TLA) will be held every Thursday from 1300 to 1400 at Wyvern Welcome.

In Italy, recycling is required by law and noncompliance may result in fines. Additionally, bringing waste on base for disposal is against the law. Refer to Living in the Community or find out about your community trash and recycling rules at: http://www.aviano.af.mil/About-Us/Recycling/

Video: Tips for Recycling in Italy

Waste Services App

• Where to dispose of a material?
• How to dispose a material?
• How to contact a particular Office?
• Download the App to stay updated!
• Available for iOS, Android and Windows mobile device

The Housing Brochure is broken down into five distinct Packets and additional Sections. The brochure contains everything you need to know from the time you arrive to the time you depart Aviano. Download printable files here.

Packet 1 – Arriving to Aviano: consists of information that starts your transition to Aviano including a quick reference checklist for getting through the process.

Packet 2 – Searching for a Home: consists of information/steps for locating your leased unit including your temporary and permanent financial allowances.

Packet 3 – Found a Home: consists of information and steps for securing your leased unit including an explanation of the lease contract, setting up your utilities, and temporary/long-term furnishings/appliances.

Packet 4 – Living in the Community: consists of information about living in your leased unit including helpful tips/tools for living on the Italian economy such as recycling requirements.

Packet 5 – Leaving Aviano: consists of information and steps for clearing your leased unit including the process for terminating your lease and your outbound allowances.

If a device is dual voltage/hertz it only requires a simple plug adapter. If your device is dual voltage/hertz, its power source will be labeled: “110-240V, 50-60Hz”.

Lamps: The Dual Voltage Exception
Lamps generally do not need to be dual voltage to work in Europe. Change your 110v lamp’s U.S. light bulb to a European bulb, add a plug adapter, plug in, and you’re done!

In Italy, it’s hard to find a U.S. to Italian adapter, so sometimes you’ll have to use 2 adapters:

Plug U.S.device into German SCHUKO adapter (noted by two, slightly larger prongs with"ground strips" on the sides"

Plug German adapter into Italian adapter (often times, 3 thinner prongs)

There are a few ways that you can pay your bills in Italy:

Tobacco Store (“Tabaccheria”): ~2€ fee/bill
Take your bill to the counter of a tobacco store and pay your bill with cash or debit card.

Bank Teller: ~2€ fee/bill
Take the payment stub from your bill to your bank. They’ll deduct the bill amount from your bank account and transfer it to the utility company.

Online Bank Transfer: ~1€ fee/bill
Ask your local bank how to setup “payee” accounts so that you can pay your utilities online from home. In the memo line of every online payment, ALWAYS include your account number (“codice cliente”) and bill number (“numero fattura”). Without this info your payment could get lost with no way for the payee (e.g. utility company) to track it down.

Online via Company Website: Free
You’ll have to have a credit card issued by an Italian bank. Italian companies cannot allow you to pay your bills online via credit card unless you have a credit card issued by an Italian financial institution.

To pay Italian bills by means other than cash, you’ll need a local bank account. There are two banks at Aviano AB. You can get good interest rates and can transfer money to your landlord’s Italian bank account. It is advised that you visit the bank once you arrive in Aviano for the most up-to-date information and to set up your bank account here.

1. Community Bank: operated by Bank of America, located in Area 1 between the Exchange and the Deja Brew/ Bowling Center. The bank is tucked further into the building, around the corner from Deja Brew - www.dodcommunitybank.com
2. Global Credit Union: located in Area F near the Italian Mensa and Chapel offices - www.globalcu.org

When getting Euros from an ATM, the exchange rate is generally more favorable if you take out a higher amount in a single transaction, rather than take out smaller amounts via multiple withdrawals.

NOTE: Most debit cards include a foreign transaction fee when converting your foreign purchase or ATM withdrawal into U.S. dollars. It’s usually 1-2% of the total transaction. However, for cards without a fee you may just get a lower exchange rate. Shop around for the best card.

The base has several distinct areas that are spread out. They are lettered in order by geographic area between Area 1 in Aviano to Area F just outside Aviano. You will typically only go to Area F and Area 1.

Area 1 (Community Center/Medical Center/School)
Includes the DoD school, Community Center, Teen Center, Child Development Center, small Exchange, Library, Education Center, Chapel, Base Pool, and Bowling Center

Area C (Civil Engineering Squadron)
Area C is where the Civil Engineer Squadron is located

Area D (Activities Area)
Area D has sports fields and meeting space to host events. This area is available to rent through Outdoor Recreation

Area E (Contracting Squadron)
Area E is where the Contracting Squadron is located

Area F (Flightline)
Area F is where the flightline is located and where most of the base functions are located

• Military and Family Readiness Center
• Base Exchange
• Bowling Center
• Chapel
• Commissary
• Community Bank
• Education Center
• Family Advocacy
• Fitness Centers
• Golf Course
• ITT
• La Bella Vista (LBV) Club
• Library
• Movie Theater
• Outdoor Recreation
• Base Pool
• The Italian Mensa
• Women. Infants. and Children (WIC)
• Youth Center/CDC/Teen Center

Laundromat (Area F and Area 1): There are 2 laundromats on the base, one on Area F and one on Area 1